Located in Scottsdale, Arizona, Debt Settlement USA is a national company that assists individuals in reducing or eliminating personal credit card debt.

Challenge

Initially, Debt Settlement USA approached us to create a user-friendly website. The site would include intelligent form validation and keyword tracking. We were also asked to develop a business management application for sales, client fulfillment, and creditor negotiation processes. This application would be required to protect sensitive customer data through encryption with internal auditing mechanisms to meet legal requirements.

Solution

Our solution covers the full life-cycle of Debt Settlement USA’s business. For lead management – which includes online, print and telephone leads – all leads are automatically distributed to the sales team based on answers to questions on the lead form and specific qualifications of the sales people. The sales people use the application to track and manage the sales process and to schedule reminders for follow-up and to tag particular prospects in a “hot list.”

We revolutionized their new client intake forms by eliminating a paper-based customer signing process. Instead, we developed a guided online application where Debt Settlement USA literally shares the screen with the customer through an online electronic signing process.

We also developed a client management application that provides complete customer history from pre-sales through the final settlement. The application provides creditor management and reporting for more effective settlement process and provides tracking mechanisms to meet the legal auditing requirements.

Benefits

Since working with WWWC, Debt Settlement USA has seen huge improvements in all facets of the business. They can track the steps of the sales cycle, the conversion rate and the effectiveness of each sales person. They can also track specific search engine keywords and affiliate codes to manage the effectiveness of their targeted promotions. The guided online application for new customers drastically reduced the sales cycle time, improved company efficiency and generally increased overall sales.

The InterChurch Center, is a 19-story building in Manhattan that houses non-profit, religious and educational agencies. The InterChurch Center was created in 1957 with a $20,000,000 grant from the John D. Rockefeller Sealantic Fund. One of the primary goals of the Center is to help their tenant agencies achieve peak program efficiency at an affordable cost.

Challenge

One of the most important features of the Center is its state-of-the-art cafeteria, which is used by thousands of tenants and guests each day. The busy flow of people through the cafeteria created an inconvenient bottleneck at the “check-out” or payment station. Long lines of people daily had to wait to pay for their meals. Obviously, this was not a good situation. The InterChurch Center, in order to alleviate this problem, purchased a check-out system known as Zip Tic, which also helped employees manage their meal budgets. This certainly helped; however, the only way people could put money into their Zip Tic accounts was by paying at the check-out station, so in reality the bottleneck was not alleviated.

Solution

Here is where World Wide Web Communications, Inc stepped in. We were asked to develop an online payment system whereby tenants could put money into their Zip Tic accounts online as opposed to in line. Consequently, we developed a web-based credit card payment system for The InterChurch Center that truly eliminated the long lines at the check-out stations.

Company Profile

Advanced Snow and Ice Solutions is a nationwide provider of commercial snow and ice control management services specializing in multi-location, geographically dispersed businesses.

Challenge

With a nationwide network of service providers, Advanced Snow needs to be able to supply crews at a moment’s notice whenever and wherever bad weather strikes. This requires Advanced Snow to be proactively informed about weather conditions at each of its sites and be alerted of any snow, sleet, ice or wintry mix conditions.

Before working with us, Advanced Snow staff would check the weather conditions for each of its sites manually on the National Weather Service website. They would then call up the assigned subcontractors to give them a heads-up if there was a weather alert for any of their sites. This process was tedious, repetitive, time-consuming and completely manual in nature. Advanced Snow was therefore looking for an automated weather alert and notification solution as part of their Salesforce CRM.

Solution

World Wide Web Communications’ solution was to provide Advanced Snow with automatic weather alerts by integrating with the National Weather Service web service, which provides weather details. Once the information is obtained, the application automatically sends a fax – via an Internet fax protocol – to those subcontractors who need to be alerted about bad weather conditions.

We developed a dashboard in Salesforce, which shows a color coded display of weather alerts and drills down further to a view of important details on the alert. As soon as a staff member logs into his Salesforce account he can see all the weather alerts that indicate level of alert severity along with a complete listing of weather conditions for the current week by each site.

Benefits

The primary benefit of the solution developed by World Wide Web is the improvement in productivity and customer satisfaction. By automating the day-to-day task of keeping subcontractors informed of any serious weather conditions, Advanced Snow is able to pull employees away from this task and utilize their time and skills for more productive and income-generating activities. By proactively having the system notify subcontractors, Advanced Snow can make sure their subcontractors are dispatched to client sites on time.

Koen-Levy Book Distributors is a full-service book distributor located in Moorestown, New Jersey. Koen needed a company to develop an application that would integrate with their existing inventory management and ordering system. One of our specialties, over the years, has been helping businesses integrate with existing legacy applications, which ultimately helps them save a significant amount of money year in and year out.

Challenge

Koen-Levy Book Distributors handles hundreds of publishers and hundreds of thousands of titles. They have four warehouses, and the company prides itself on being able to provide personal, fast and efficient service to all of its customers.

Before working with us, Koen-Levy required a fulltime staff to handle all of the requests for stock status, and customers were required to use a text-based system for ordering books. Of course, this required that the customers had to go through extensive training on how to use the system.

Solution

We developed a web-based interface to their existing technologies, which allows customers to perform stock-status queries online in real-time, thereby eliminating the need for customers to call Koen-Levy for stock-status. So right away, you can see how much time this saves Koen-Levy. In fact, they have been able to reduce their customer service department dramatically. For the customers too, the system we implemented makes ordering so much easier and quicker.

In addition to the stock-status application, which required developing communication between the legacy inventory system and the web-based ordering system, we created an e-commerce interface to their ordering system that eliminated the need to train customers on how to use their ordering process.

Some of the technologies we used in developing this solution include:

• NET for the web interface
• Microsoft SQL server for data storage
• TCPIP for communicating with their existing systems
• XML for describing messages between each system